Money-Back Guarantee

1. Our Guarantee to You

At Soro, operated by Digimeri OÜ, we stand behind the quality and effectiveness of our AI-powered SEO content generation platform. We want you to try our Service with complete confidence and peace of mind.

If you're a first-time subscriber and you're not satisfied with Soro for any reason, we will provide a full refund within 30 days of your initial subscription.

2. Who Is Eligible?

2.1 Eligible Customers

This money-back guarantee is available to:

• First-time subscribers only - customers who have never subscribed to Soro before
• Customers who subscribe to any paid plan
• Individual and business accounts
• Customers in all supported countries

2.2 Ineligible Scenarios

This guarantee does NOT apply to:

• Returning customers or reactivated accounts
• Customers who previously received a refund
• Accounts found to be violating our Terms of Service
• Fraudulent or abusive refund requests
• Subscriptions older than 30 days

3. Guarantee Terms

3.1 Time Period

• You have 30 days from your initial subscription date to request a refund
• The guarantee period starts on the day your subscription begins
• Requests made after 30 days are not eligible under this guarantee

3.2 Refund Amount

• Full refund of your first month's subscription fee
• Refund processed to your original payment method
• No deductions or penalties

3.3 No Questions Asked

We respect your decision. You don't need to provide a detailed explanation, though we appreciate feedback to help us improve. Simply request a refund within 30 days and we'll process it promptly.

4. How to Request Your Money Back

Step 1: Contact Us

Send an email to info@trysoro.com with:

• Subject line: "Money-Back Guarantee Request"
• Your account email address
• Your subscription date (if known)
• Brief reason for refund (optional but appreciated)

Step 2: Verification

We will verify:

• That you are a first-time subscriber
• That your request is within 30 days of subscription
• Your account details match the request

Step 3: Confirmation

Once verified, you will receive:

• Email confirmation within 1 business day
• Details about refund processing timeline
• Confirmation that your subscription has been cancelled

Step 4: Refund Processing

• Refunds are processed within 5-7 business days
• Funds return to your original payment method
• Bank processing may take an additional 3-5 business days

5. What Happens After Refund

5.1 Account Status

• Your account will be cancelled immediately
• Access to the Service will be terminated
• All generated content will remain available for 30 days for download

5.2 Your Content

• You retain all rights to content generated during your subscription
• Published content on your website remains published (we don't remove it)
• You can download your content within 30 days of cancellation
• After 30 days, your data will be permanently deleted from our servers

5.3 Future Eligibility

After receiving a money-back guarantee refund:

• You may re-subscribe to Soro in the future
• However, the money-back guarantee will not apply again (one-time offer)
• Standard refund policy will apply to any future subscriptions

6. Fair Use Policy

While we offer this guarantee in good faith, we reserve the right to deny refunds for:

6.1 Abuse of Guarantee

• Subscribing solely to download content then requesting refund
• Excessive use that indicates no intention to continue
• Pattern of subscribing and cancelling across multiple accounts
• Violating our Terms of Service or Acceptable Use Policy

6.2 Fraudulent Activity

We monitor for fraudulent patterns such as:

• Multiple accounts from the same person/company
• Use of stolen credit cards
• Coordinated abuse across multiple users
• Misrepresentation of eligibility

7. Comparison: Money-Back Guarantee vs. Refund Policy

8. Why We Offer This Guarantee

We believe in the value Soro provides:

• We've helped thousands of businesses improve their SEO rankings
• Our AI generates high-quality, optimized content that performs
• We want you to experience the benefits risk-free
• Your success is our success

This guarantee demonstrates our confidence in our product and our commitment to customer satisfaction.

9. Tips for Success (Before Requesting Refund)

Before deciding Soro isn't right for you, consider:

9.1 Give It Time

• SEO results typically take 2-3 weeks to begin showing
• AI learns and improves with each article generated
• Rankings improve over time as more content is published

9.2 Customize Your Settings

• Adjust your brand voice and style preferences
• Refine keyword targets and topics
• Train the AI with examples of your preferred writing style

9.3 Contact Support

• Our support team can help optimize your setup
• We offer personalized onboarding assistance
• Many concerns can be resolved with proper configuration

10. Frequently Asked Questions

Q: Can I request a refund after 30 days?

No, the money-back guarantee expires 30 days after your initial subscription. However, you may be eligible under our standard Refund Policy in certain circumstances.

Q: What if I subscribe for multiple months upfront?

If you pay for multiple months in advance (e.g., quarterly or annual plan), the money-back guarantee applies only if requested within 30 days of your initial subscription date. The full amount paid will be refunded.

Q: Do I need to delete the content generated?

No. You retain all rights to content generated during your subscription, even after receiving a refund. You can keep it published on your website.

Q: Can I re-subscribe later?

Yes, you can re-subscribe at any time. However, the money-back guarantee only applies to your first subscription.

Q: What if I'm just not happy with the quality?

Contact our support team first! We can often improve results by adjusting settings, providing training, or customizing the AI for your needs. If you're still not satisfied, the money-back guarantee applies.

Q: Does this apply to all plans?

Yes, the money-back guarantee applies to all paid subscription plans, regardless of tier.

11. Legal Terms

This Money-Back Guarantee is part of our overall Terms of Service and is subject to:

• Our Terms of Service
• Our Refund Policy
• Our Privacy Policy

We reserve the right to modify or discontinue this guarantee with 30 days notice. Any changes will not affect subscriptions already active under the guarantee period.

12. Contact Information

Questions about our Money-Back Guarantee? We're here to help:

Try Soro risk-free today. You have nothing to lose and better SEO rankings to gain! 🚀