14-Day Money-Back Guarantee

Who Can Use the Guarantee

The Money-Back Guarantee is available to you if all of the following apply:

• You are a first-time subscriber to Soro (you have not previously held a Soro subscription on the same account, payment method, or business);
• You request the refund within 14 days of your initial subscription start date;
• You have not previously received a refund from us;
• Your account is in good standing and not in breach of our Terms of Service;
• The refund is not being requested as part of a fraudulent or abusive pattern (see Fair Use below).

The guarantee applies to all paid plans, including monthly, quarterly, and yearly subscriptions.

What You Get Back

We refund the amount you actually paid for your first billing period to the original payment method. This means:

• Monthly plan: your first month's subscription fee.
• Quarterly plan: the full quarterly amount you paid upfront.
• Yearly plan: the full yearly amount you paid upfront.

We refund the same currency you were charged in, for the amount we actually received. Bank fees or foreign exchange spreads charged by your bank are not within our control and are not refunded.

How to Claim

Email info@trysoro.com within 14 days of your subscription start date with:

• Subject line: "Money-Back Guarantee Request"
• The email address registered on your Soro account
• (Optional) A short note about what didn't work for you - feedback genuinely helps us improve, but it's not required

You will hear back from a human at Soro within one business day. Once verified:

• We confirm your cancellation by email;
• We process the refund to your original payment method within 5 to 10 business days from our side (your bank or card network may add additional time);
• We confirm by email that the refund has been issued and the deletion requirement below applies.

What Happens to Your Account and Content

When the refund is processed:

• Your subscription is cancelled and you lose access to the Soro dashboard.
• In fairness to paying customers, you agree to remove all Soro-generated content from your website (including any articles already published) within 14 days of the refund being issued. You're welcome to export and keep a copy for your records before deletion, but published Soro articles cannot remain live on your site once a refund has been taken. We rely on this on a good-faith basis; repeated failure to comply may result in the refund being reversed.
• Any unpublished drafts and account data are retained for 30 days so you can request export, then permanently deleted in accordance with our Privacy Policy.

Fair Use

The Money-Back Guarantee is a one-time offer designed to let new customers try Soro without risk. It is not designed to allow ongoing use of the Service for free. We will decline refund requests that show a pattern of abuse, including:

• Multiple accounts created from the same person, business, payment method, or IP address to claim the guarantee more than once;
• Use of the Service that clearly indicates the subscription was created with the purpose of obtaining the refund (for example, generating and exporting a large volume of articles immediately before claiming);
• Generating more than 14 articles before requesting the refund. The guarantee is designed to let you try Soro, not to use it for free bulk content creation. As an objective fair-use line, refunds will not be issued where more than 14 articles have been generated on the account before the request is made.
• Subscriptions where the registered information is materially false or misleading;
• Accounts terminated for breach of our Terms of Service;
• Refund requests linked to fraudulent payment methods or stolen credit cards.

Where we decline a refund on these grounds, we will tell you why in writing.

Re-Subscribing Later

You can re-subscribe to Soro at any time after a Money-Back Guarantee refund. The guarantee itself is a one-time offer per customer, but you remain eligible for refunds under our standard Refund Policy in the cases described there (billing errors, unauthorized charges, material service failure, and so on).

Your Statutory Rights

If you are a consumer in the European Union, the United Kingdom, or another jurisdiction with statutory cancellation or refund rights, those rights apply to you in full regardless of anything in this guarantee. The Money-Back Guarantee is more generous than the legal minimum and is designed to make the legal-minimum question moot in almost every case.

See Section 4 of our Refund Policy for more on EU and UK consumer rights.

Common Questions

Does Soro offer a free trial?

No. Soro does not offer a free trial. When you subscribe, your payment method is charged for your chosen plan on day one. Instead of a free trial, we offer this 14-day money-back guarantee to first-time subscribers: if Soro isn't right for you within the first 14 days, you can request a full refund of your first billing period under the terms on this page.

Can I get a refund after 14 days?

The Money-Back Guarantee covers the first 14 days. After that, refunds are governed by our Refund Policy and the specific cases listed there. If you're outside the window and something has gone wrong, write to us anyway - we read every email and we'd rather solve a problem than lose a customer.

Does it matter if articles have already been generated or published?

Within reason - yes, a little. Soro starts working the moment you subscribe, and generating a few articles in your first 14 days is exactly what the guarantee period is for; it does not disqualify you. As a fair-use line, we cap the guarantee at 14 generated articles - beyond that, the subscription has been used substantively and the refund will not be issued. If you do take the refund within that limit, you'll be asked to remove the Soro-generated articles from your site within 14 days, in fairness to other paying customers.

What if I paid for a year and want to cancel after 14 days?

After day 14, yearly plans are subject to our standard Refund Policy and our Terms of Service. We don't generally refund unused months on annual plans, but we will always look at the specific circumstances. Email us.

What if my card was charged but I never used the account?

That's a billing or access issue, not a satisfaction question. Email info@trysoro.com - we'll sort it out, regardless of the 14-day window.

Can my agency get a refund on each client site?

The Money-Back Guarantee is per-customer (per account, per business, per payment method), not per-site. If your agency runs multiple sites under one account, you remain eligible once. For multi-site agency arrangements, talk to us about agency pricing and we'll handle refund situations with that context in mind.

We're Here to Help

Most of the issues new customers raise with us - content quality, niche fit, integration setup - can be solved with a few minutes of human attention and adjustments to your brand settings. We will always try to make Soro work for you before processing a refund, but within the eligibility rules and Fair Use limits set out above, we will never make you justify the request. If you decide within the 14-day window that Soro isn't for you, the guarantee is yours to claim.

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