Money-Back Guarantee

1. Our Guarantee to You

At Soro, operated by Digimeri OÜ, we stand behind the reliability and functionality of our AI-powered SEO content generation platform. We want you to try our Service with complete confidence that it will work as advertised.

If you're a first-time subscriber and the platform fails to work or generate content, we will provide a full refund within 14 days of your initial subscription, provided you have not generated and/or published content using our Service.

2. Who Is Eligible?

2.1 Eligible Customers

This money-back guarantee is available to:

• First-time subscribers only - customers who have never subscribed to Soro before
• Customers who subscribe to any paid plan
• Individual and business accounts
• Customers in all supported countries

2.2 Ineligible Scenarios

This guarantee does NOT apply to:

• Returning customers or reactivated accounts
• Customers who previously received a refund
• Customers who have successfully generated content using the platform
• Customers who have published any content generated by the platform
• Dissatisfaction with content quality (the platform worked as intended)
• Accounts found to be violating our Terms of Service
• Fraudulent or abusive refund requests
• Subscriptions older than 14 days

3. Guarantee Terms

3.1 Time Period

• You have 14 days from your initial subscription date to request a refund
• The guarantee period starts on the day your subscription begins
• Requests made after 14 days are not eligible under this guarantee

3.2 Refund Amount

• Full refund of your first month's subscription fee
• Refund processed to your original payment method
• No deductions or penalties

3.3 Verification Required

To ensure fair use of the guarantee, we will verify that the platform failed to work for you. You'll need to describe the technical issues encountered. If you have successfully generated or published content, this demonstrates the platform worked and makes you ineligible for a refund under this guarantee.

4. How to Request Your Money Back

Step 1: Contact Us

Send an email to info@trysoro.com with:

• Subject line: "Money-Back Guarantee Request"
• Your account email address
• Your subscription date (if known)
• Brief reason for refund (optional but appreciated)

Step 2: Verification

We will verify:

• That you are a first-time subscriber
• That your request is within 14 days of subscription
• That you have not generated content using the platform
• That you have not published any content generated by the platform
• That the platform experienced technical failures preventing its use
• Your account details match the request

Step 3: Confirmation

Once verified, you will receive:

• Email confirmation within 1 business day
• Details about refund processing timeline
• Confirmation that your subscription has been cancelled

Step 4: Refund Processing

• Refunds are processed within 5-7 business days
• Funds return to your original payment method
• Bank processing may take an additional 3-5 business days

5. What Happens After Refund

5.1 Account Status

• Your account will be cancelled immediately
• Access to the Service will be terminated
• All generated content will remain available for 30 days for download

5.2 Your Content

• You retain all rights to content generated during your subscription
• Published content on your website remains published (we don't remove it)
• You can download your content within 30 days of cancellation
• After 30 days, your data will be permanently deleted from our servers

5.3 Future Eligibility

After receiving a money-back guarantee refund:

• You may re-subscribe to Soro in the future
• However, the money-back guarantee will not apply again (one-time offer)
• Standard refund policy will apply to any future subscriptions

6. Fair Use Policy

This guarantee is designed to protect customers when the platform doesn't work, not as a satisfaction guarantee. We will automatically deny refunds for:

6.1 Platform Worked as Intended

• Any account that has generated content (proves the platform worked)
• Any account that has published content (proves the platform worked)
• Dissatisfaction with content quality, style, or effectiveness
• Change of mind or buyer's remorse
• Better pricing found elsewhere
• Deciding you don't need SEO content

6.2 Abuse of Guarantee

• Subscribing to generate content then requesting refund
• Publishing generated content then claiming platform didn't work
• Excessive use that clearly demonstrates the platform worked
• Pattern of subscribing and cancelling across multiple accounts
• Violating our Terms of Service or Acceptable Use Policy

6.3 Fraudulent Activity

We monitor for fraudulent patterns such as:

• Multiple accounts from the same person/company
• Use of stolen credit cards
• Coordinated abuse across multiple users
• Misrepresentation of technical issues or eligibility

7. Comparison: Money-Back Guarantee vs. Refund Policy

8. Why We Offer This Guarantee

We believe in the reliability of Soro:

• We've helped thousands of businesses with reliable content generation
• Our platform is built with robust infrastructure and AI technology
• We want you to try the platform without worrying about technical failures
• If the platform doesn't work, you shouldn't have to pay

This guarantee demonstrates our confidence in our platform's reliability. However, once the platform successfully generates content for you, it has fulfilled its purpose and the guarantee no longer applies.

9. Tips for Success (Before Requesting Refund)

Before deciding Soro isn't right for you, consider:

9.1 Give It Time

• SEO results typically take 2-8 weeks to begin showing
• AI learns and improves with each article generated
• Rankings improve over time as more content is published

9.2 Customize Your Settings

• Adjust your brand voice and style preferences
• Refine keyword targets and topics
• Train the AI with examples of your preferred writing style

9.3 Contact Support

• Our support team can help optimize your setup
• We offer personalized onboarding assistance
• Many concerns can be resolved with proper configuration

10. Frequently Asked Questions

Q: Can I request a refund after 14 days?

No, the money-back guarantee expires 14 days after your initial subscription. However, you may be eligible under our standard Refund Policy in certain circumstances.

Q: What if I subscribe for multiple months upfront?

If you pay for multiple months in advance (e.g., quarterly or annual plan), the money-back guarantee applies only if requested within 14 days of your initial subscription date. The full amount paid will be refunded.

Q: What if I generated content but didn't like the quality?

If the platform successfully generated content, it worked as intended and you are not eligible for a refund under this guarantee. The guarantee covers platform failures, not content quality preferences. We encourage you to work with our support team to improve results through settings adjustments and customization.

Q: Can I re-subscribe later?

Yes, you can re-subscribe at any time. However, the money-back guarantee only applies to your first subscription.

Q: What if the platform works but I'm not happy with the results?

Contact our support team! We can often improve results by adjusting settings, providing training, or customizing the AI for your needs. However, if the platform is generating content, the money-back guarantee does not apply as this is a technical reliability guarantee, not a satisfaction guarantee.

Q: Does this apply to all plans?

Yes, the money-back guarantee applies to all paid subscription plans, regardless of tier.

11. Legal Terms

This Money-Back Guarantee is part of our overall Terms of Service and is subject to:

• Our Terms of Service
• Our Refund Policy
• Our Privacy Policy

We reserve the right to modify or discontinue this guarantee with 30 days notice. Any changes will not affect subscriptions already active under the guarantee period.

12. Contact Information

Questions about our Money-Back Guarantee? We're here to help:

Try Soro with confidence. If the platform doesn't work, we'll refund you—it's that simple.